Immediate response to 'emergency complaint calls'! Small-scale call center.
Listening to complaints, showing empathy, and responding immediately. A small call center that turns complaints into opportunities.
In manufacturing and sales, no matter how sincerely one works, "complaint calls" can occur. There may be initial defects, product shortages, misdeliveries, and delivery issues, as well as complaints arising from customer misunderstandings or misconceptions. However, regardless of the type of complaint call, how it is handled can lead to secondary complaints. For example: - While out, there were multiple angry messages from the same customer on the voicemail. - A small complaint that I intended to address later unexpectedly turned into a large complaint. - I received a complaint call before a business meeting, and while hurriedly listening to it, the customer became even angrier. - Secondary complaints often arise about poor phone handling by employees. The key points are active listening, empathy, and immediate response. For those who want to prepare for potential complaint calls or have had trouble with them, a small call center is recommended. **Benefits of Implementation:** - Prevents secondary complaints such as "the call could not be connected." - Since active listening and empathy are performed from the first contact, the customer's feelings are calmed by the time the representative addresses them. - Reduces employee stress as there is no need to handle complaints outside of their responsibilities.
- Company：CUBE電話代行サービス
- Price：Other
